RelyOn Nutec Digital FAQ

RelyOn Nutec Digital FAQ

First time entering RelyOn Nutec e-learning courses? You can find our most asked questions here below. Hopefully, this FAQ can assist you and ease your e-learning journey.

You are also always welcome to contact us by email booking@dk.relyonnutec.com or by phone +45 7612 1314 during our office opening hours.

Where can I find my e-learning courses?

• To enter your e-learning, you have a unique Student Portal where you can find information about all your courses. You can find the portal here: my.relyonnutec.com
• Please note that the Student Portal is not compatible with the browsers Safari and Firefox.
• Username: your email address.
• Password: If you cannot locate your password please click “Forgot your password?” and you will receive a temporary password in a separate email.
• You can find access to the e-learning module(s) in the top menu “e-learning”.
• The e-learning module(s) is available from 30 days prior to the practical attendance training.
• Our e-learning programs are heavy to run so for a better learning experience please make sure to use a computer and have a stable internet connection.

What is a GWO WINDA ID?

• GWO requires a valid WINDA ID to generate GWO certificates. If you do not have a WINDA ID you can create one by using the following link: GWO Profile Registration.
• You need to insert your GWO WINDA ID before you can open your GWO e-learning course (first time only).

I receive “Access Denied”?

• First time you login you are asked to create a new password. If you receive “Access Denied” after this change, please press on the link: “Sign in with other account”, and insert your email and your newly created password. You should get access afterwards.

The Student Portal cannot find my account?

• The e-learning module(s) is available from 30 days prior to the practical attendance training, so if you are a first time user you will not be able to login to the Student Portal before this date.
• Within the 30 days prior to the practical attendance, please contact us immediately.

I have no “To Dos” when I press “Start Training”?

• Please contact us immediately.

My e-learning is still not registered as “completed”?

• It is important that you do not close the window before you receive “Congratulations you have completed your course”. If you go back before the last page, the e-learning will not be registered as completed.

My e-learning is shown as “Refresh”

• When your e-learning is shown as “Refresh” your course has been completed. You still have access to the training in case you wish to refresh the content on a later date. To refresh the course is, of course, optional.

I chose the wrong language for my course?

• Unfold the upper left menu:

 

• Click on "Content Language" and select your flag: